Unified Contact Center

Concenex sells and supports automated customer interaction management systems for call centers and businesses that emulate call center activities within their organizations. Montage™ 2009, our flagship product, is a unified customer interaction management platform complete with integrated customer relationship management, interactive voice response, automatic call distribution, predictive dialing, call recording, scripting, reporting, speech, speech analytics, email, chat and more.

The company applied its resources, extensive experience and valuable customer insight to the development of its proprietary software applications using best of breed technologies with strict adherence to industry standards. Our customer interaction engine leverages the Microsoft .NET framework and solutions foundation and is fully integrated with the Asterisk open source telephony engine as developed in the Linux environment.