Traditional Contact Center

CallCenterExpress (CCE) offers companies of all sizes access to a highly advanced contact center solution. Designed to dramatically improve contact center operations, it provides a web-based platform to cost-effectively communicate with customers via phone, e-mail, web chat, and fax via regular phone lines or over the Internet.

All standard forms of multi-media communication are handled simultaneously by CallCenterExpress. It provides a highly efficient system with weighted skills-based routing; whether the contact is made via phone, fax, e-mail, web chat, voice-over-web, voicemail, or web call-back..

Feature Highlights

Remote Agent

Agent Blending

Agent Scripting

Contact Database

Predictive Dialing

Preview Dialing

Centralized Customer History

Unified Message Retrieval

External Applications & Data Integration

Communication Transfer

Intelligent Routing

...and more