Why Hosted?

The beauty of hosted call center technology is deceptively simple:

It provides businesses with an opportunity to leverage the latest contact center technology by paying a monthly service fee, rather than lay out thousands, or even millions of dollars for software licenses, integration and ongoing maintenance. And, it can be implemented in a far shorter amount of time than the 12 to 18 months required for a premises-based offerings.

In a world with a high commoditization of network services, Concenex’ hosted contact center platform moves the company higher up the value chain, reduces attrition and enables the company to become a resource that customers can rely on to address real business needs.

As a bonus for Concenex’ channel partners, the technology itself is relatively simple to understand. A transport provider will sell connectivity (T1s, other lines, local services, Internet) and then layer in Concenex’ call center applications depending on the customer’s needs. These are delivered to call center agents via the Web through a portal. Concenex’ unified platform allows the call center manager to run reports, see call volumes, make routing plans, track productivity and so on. Concenex’ hosted solutions also allows its partners to get away from selling commodity services.