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2005

Concenex, (formerly MSI Services) and MindBox Announce Strategic Technology Alliance

MindBox Loan Decisioning Technology to be Embedded in Concenex’ Advanced Contact Center Solution for Financial Services Companies

Greenbrae, Calif., March 28, 2005 – MindBox®, LLC, a leading provider of rules-based software products for automating loan origination decisions, deal structuring, product eligibility, pricing and underwriting, announced today an alliance with Concenex. The companies plan to integrate MindBox’s ARTEnterprise™ product family into Concenex’ CallCenterExpress -- an advanced contact center solution designed specifically for financial services companies, that allows intelligent routing of calls according to loan type, real-time access to account history and customer profile, and preview dialing. The resulting integrated solution will enable CallCenterExpress to predict and diagnose possible issues, suggest and approve cross sell products and deals, and automate the underwriting of additional loans. "CallCenterExpress was designed to offer financial services companies the ability to turn call center cost centers into profit centers by transforming standard communications into revenue-generating opportunities," explained Paul Powers, Director of Sales, Concenex. "We see this partnership as an excellent way to provide value in a new segment of the financial services market," said Rich Barfus, President and CEO, MindBox LLC. "MSI Services" excellence and experience in the call center market in financial services is unmatched. Our decisioning technology is the most sophisticated and flexible on the market, and the combination of the two products provides functionality that is truly unique in the financial services industry." CallCenterExpress is a true multi-media virtual contact center. Agents, supervisors and administrators are fully supported regardless of their geographic location and remotely. Staff require only a computer, a phone, and access to the CallCenterExpress web site to utilize the fully featured platform. MindBox’s ARTEnterprise product family includes ARTOptimize, ARTPrice, ARTQualify and the MindBox Power Editor. These products automate every step in the lending process, from original pre-qualification, to pricing and product selection, to final deal structuring and underwriting.

About MindBox, LLC MindBox® is a technology company focused on financial services organizations. MindBox provides software and consulting services that leverage company and industry best practices in order to automate common lending practices such as underwriting, pricing, product best fit, deal structuring, debt reparation and cross sell across multiple origination channels. The company’s products and services have a proven track record of reducing cost and increasing revenue by automating knowledge-intensive business processes using sophisticated decisioning systems and award-winning rule and case-based reasoning software. MindBox technology integrates internet interfaces and other client contact channels with back-end business operations into one streamlined, efficient system that provides individually-tailored, optimized customer interactions. More information can be found by visiting www.mindbox.com or by calling (877) 650-MIND (6463).

Concenex is a leading provider of packaged, integrated contact center solutions for On-Demand, Hosted and Customer Premise environments. Concenex’ unified platform solutions are designed to help companies optimize efficiency, increase revenue and lower costs. Concenex accomplishes this through the integration of state-of-the-art technologies that provide a blend of tactical and strategic elements that are unique in the contact center industry. Since 1999 Concenex has been providing call center software and services to Fortune 100 and 2500 corporations and small to mid-size enterprises. Concenex is headquartered in Sunrise, Florida. Please visit us at www.concenex.com.

Media Contacts:

Marla Silberman

Concenex

(954) 838-6010

pr@concenex.com

Joanne Lowy

Quintum Technologies

732-460-9000 ex. 238

Joanne_lowy@quintum.com